Privacy Policy

We may collect the following information:

• Name
• Email address
• Phone number
• Address, city, or service location
• Details about the cleaning services you request
• Information submitted through quote forms, contact forms, surveys, or lead forms
• Information you provide during phone calls, text messages, emails, or other communications
• Basic website usage and technical information, such as browser type, device information, IP address, referring pages, and interactions with the website, when applicable

We may collect information when you:

• Request a quote
• Book or ask about a service
• Complete a form on our website
• Submit a lead form through Facebook, Instagram, Meta, or another advertising platform
• Call, email, or text us
• Communicate with an automated or AI-assisted communication system
• Interact with our website, advertisements, or marketing communications

We may use your information to:

• Respond to your inquiries
• Provide quotes and estimates
• Schedule and provide cleaning services
• Contact you about your inquiry or service
• Send appointment confirmations, reminders, and service-related communications
• Follow up with prospective customers
• Provide customer support
• Improve our website, advertising, and services
• Measure how well our advertising campaigns are working
• Send promotional or marketing communications where permitted by law and/or where you have given appropriate consent
• Meet legal, regulatory, accounting, and business requirements

When you provide your phone number or email address and give the applicable consent, Pro-Steam Plus may contact you about your inquiry, quote, appointment, or services.

Where you have given consent, these communications may also include promotional or marketing messages.

You can ask to stop receiving promotional communications at any time. For text messages, you may reply STOP to opt out where supported. For email, you may use the unsubscribe option where provided, or contact us directly.

Consent to receive marketing communications is not a condition of purchasing a service.

We may use third-party services and platforms to operate our website, process inquiries, manage customer relationships, communicate with customers, and advertise our services. These may include:

• Meta / Facebook / Instagram
• Customer relationship management (CRM) and communication platforms
• Website hosting and form providers
• Analytics and advertising services
• Email and text message communication providers

These providers may process personal information only as reasonably necessary to provide their services, subject to their own privacy practices and applicable law.

Our website may use cookies or similar technologies to support website functionality, understand how the website is used, measure advertising performance, and improve your experience.

You can generally control cookies through your browser settings. Some parts of the website may not work as intended if cookies are disabled.

Pro-Steam Plus does not sell or rent your personal information.

We may share information with trusted service providers that help us operate our business, website, communications, advertising, CRM, or service delivery, when reasonably necessary. We may also disclose information where required or permitted by law.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Some of our service providers may process or store information outside British Columbia or Canada. As a result, your information may be subject to the laws of the jurisdiction where it is processed.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business requirements, or to meet applicable legal and regulatory obligations.

You may contact us to ask about the personal information we hold about you or to request that inaccurate information be corrected, subject to applicable law. You may also contact us with any privacy questions or concerns.

Our services are intended for adults arranging residential or commercial cleaning services. We do not knowingly seek to collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

If you have questions about this Privacy Policy or your personal information, contact us: